Thread · 2 tweets · 22 Mar 2021

I think that's an important facet, but it's in fact even more complicated :) It turns out that people trust small websites that don't look too professional *more*. I think we still haven't figured out what, but IIRC the effect is solid.

What concerns me here is slightly different: browsers have a special place and I think they need to be held to a much higher standard. The Web works *because* of trust, and betraying users' trust in a browser harms trust in the Web even for people who don't use it.